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The thing about standing up a new company is that, nowadays, Googling your own business comes with being bombarded by ads from all the other acts in town. It can seem that competition is everywhere, but with a little bit of market research, it was proven that the time is right – right now – to introduce ourselves in a big way around Knoxville. So, we’re doing it! Brand awareness campaign engage! With ONE Service Pros year one in the books, the next steps of our marketing strategy had been designed for incremental growth in multiple avenues of advertising, but then the pandemic shook the nation. Quarantine altered life for many homeowners now staying home for months, relying on home systems more often, noticing necessary repairs and desired upgrades, spending stimulus checks on home improvement, and spending more time in front of the TV. So, that’s where we’re going. During commercial breaks on cable TV— like HGTV, and ESPN, and Say Yes to the Dress— Knoxville will be meeting us in a big way! We’re telling the story of one fated day when ONE Service Pros came to the rescue of a family whose lovely Seymour home needed a lot of help right away.

In early 2019, Janet Livingston, owner of Seymour-based Call Center Sales Pro was looking for an electrician in the area but over and over she encountered companies that were not delivering the reliable service that she expected. Janet decided that, since she couldn’t find what she wanted, she would leverage her business know-how to launch an electric service company that met her expectations of quality, affordability, and reliability. One Electric was born. During the next year, Janet saw additional needs in other areas: a need for home security monitoring became One Home & Safety. When Janet decided to add plumbing as well as heating and cooling (HVAC) services, the original two brands merged, adding the additional services and ONE Service Pros was born. Janet has always operated Call Center Sales Pro with a customer-first approach, taking the time to build rapport with each of her clients and customers to understand their needs fully. This carries over into ONE Service Pros where she has employed a service team that takes the time to approach customers with care and consideration that go above and beyond, establishing a standard of excellence. From installing a light switch to responding to an emergency repair from storm damage, when someone in the community needs help, ONE Service Pros was built from the ground up to respond 24/7 — making them the only four vertical service company with the capacity to act in the greater Knoxville area. A customer that sustained storm damage on Christmas eve and needed emergency service shared, “we had a tree fall on our power line and ONE Service Pros was able to come out during a snow storm on Christmas Eve and get us set up so the power company could reattach the line. They were extremely professional, friendly, on-time, and efficient. I had to call back after hours to get a second copy of my receipt for the insurance company and had a detailed invoice in my inbox seconds after hanging up.” ONE Service Pros has grown into a company that is a central solution for any problem. Boasting a motto of “ONE call, we can do it all!” our goal is to always be able to say, “yes, we can help” when someone calls with a need — and that has shown in the ways that ONE Service Pros has grown. Our team is constantly evaluating potential needs in the community and will add services as they are identified. ONE Service Pros was built to evolve constantly to meet shifting demands of households and business. Going above and beyond isn’t exclusive to the service that we perform onsite but starts with the care that we give answering our phones, scheduling appointments, the promptness that we address your issues with, and continues through to being pleasant and personable as we deliver the service that you requested. Our customers come back time and again to share their great experiences: “Our techs were fantastic! They came out and hooked up a 100amp sub panel in my garage in no time. I am a people person myself and pretty much to hung out outside chatting with them like we were life long friends. I will use these two again for sure and feel like I might have actually built a friendship out of this. 10/10 would highly recommend.” “The tech fixed the problem quickly and efficiently. He even took the time to clean the light switch and the floor where he was working. Great service! Highly recommend this company.” “I tried to install some smart light switches, but it was over my head. I called ONE Service Pros and a tech was at my house in the next 2 hours. The tech was very professional and kind. He hooked up all of my light switches quickly and perfectly. I would highly recommend to homeowners. Very affordable.” Because of our exceptional standard of service, ONE Service Pros has been honored to earn repeat business and continues to be flooded with reviews from customers with generous and kind words about their experiences: “We have used ONE Service Pros twice – once for plumbing and once for electrical, each time at a different property. Both times, the technician has been knowledgeable, friendly, and helpful. Definitely quality service that we will be using again!” “The tech did a great job relocating some GFI outlets for us. He even noticed one needed to be moved to meet code that we weren’t aware of. He was on time, professional and friendly. We’ve always had great experiences with this company and this was no exception. Highly recommend!” We continue to be humbled and honored by the community that continues to trust us with big and small projects in their homes and businesses. Whether we are replacing a light switch, clearing a clogged drain, adjusting a thermostat or a bigger project like rewiring a house or installing a new furnace or air conditioner, we are grateful each time our phone rings. “When we started providing electric services, we knew there was a need for reliable and reasonable service,” Janet shared. “What we’ve experienced, though, goes well beyond our wildest dreams. We are grateful to our friends and neighbors in Seymour and beyond who have trusted us and continue to welcome us into their homes for electrical, plumbing, heating, air conditioning, and home security.” “We have a growing appreciation for our office staff and the exceptional tradespeople that come to work day after day, delivering exceptional service, and continuing to make us look good in big and small ways. We could never imagine what this would become and we would not be where we are without each of you.” Because of the great work of our team and the customers that continue to share their great experiences, we have been honored to be recognized as a Home Advisor Elite Service Provider and have received a number of awards including the Angie’s List 2020 Super Service Award, the Knoxville Chamber of Commerce 2019 Pinnacle Award for Women-Owned Business Excellence, the Bronze 2020 Stevie Award for Women In Business, and placed on the Inc. 5000 list at number 1711. We are excited to see what the next year brings as we continue to serve our community. THANK YOU doesn’t begin to capture our gratitude for how Seymour and beyond have welcomed us. Here’s to each of you!

ONE Service Pros is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2020. 

Earlier this month our team again partnered with the Boys & Girls Club of the Smoky Mountains. “Our team always loves golfing with the Boys & Girls Club,” shared Janet Livingston, owner of One Service Pros. “Everyone gets really competitive and the gloating continues back in the office for weeks. None of them are out there shooting like Tiger Woods but everyone gets a lucky shot in at some point!” With a mission dear to Janet’s heart, One Service Pros returned to sponsor the 16th annual Play FORE The Kids Golf Tournament to support the many programs that the Boys & Girls Club offer to serve the youth in Sevier county. Through art, education, health & physical fitness, social enrichment, teen focused programs, the Boys & Girls Club boasts that when school is out, Clubs are in! As a mother, a grandmother, and community member proud to invest to our region, Janet knows the value of sharing time and resources into the next generation. “Giving these kids the tools to succeed so that they can grow up and give back to their communities is a gift that keeps on giving. Really, the part that we’re doing is so small – but the return on that investment is invaluable.” Volunteers engage K-12 students in a broad variety of programs that not only enrich the children in our community, but it’s also fun! To learn more about their programs, visit their site here & check out the pictures below to see our team in action at the tournament!

​When Janet Livingston saw a need for electricians locally in early 2019, she could have never imagined what would lie ahead in the upcoming year. ​ Janet, already the owner and CEO of a consulting business and several telephone answering service companies, never shies away from delivering anywhere there is a need. Never afraid of blazing new trails, Janet eagerly listens to the problems her clients and community faces and matches them with right-sized solutions – even if it means figuring out how to do it herself. “It all started when I was struggling to find a responsive electrician for time sensitive projects that I needed to get done,” Janet shares. At first I got frustrated – I didn’t think it should be difficult to find something as basic as an electrician. But then I thought, ‘I’m a business woman – I can figure this out!'” And that’s exactly what happened when Janet filed the papers to incorporate One Electric in March 2019. Except that Janet quickly learned that her local community didn’t just need a reliable electrician and the security installation and monitoring company that she had also started, there was also a need for a reliable plumber and HVAC service. By the end of 2019, One Electric had evolved into ONE Service Pros and was serving both residential and commercial customers across four trades in Sevier and Knox counties in the greater Knoxville area from her fleet of 12 work trucks. Riding the initial wave of success of launching the multi-trade service company, Janet was determined for ONE Service Pros to become a household name in her community. Through networking events, social media, charity partnerships, fresh graphics on her fleet, even billboards and television commercials – ONE Service Pros was being welcomed into more and more homes. Even as the world faced uncertainty, Janet insured that her crew was equipped to continue to serve the greater Knoxville area safely with the same level of professionalism that they’d come to be known for. Not only did the community continue to take notice of this reliable and affordable company – but Janet’s entrepreneurial spirit also caught attention. In July 2020, Janet was nominated for the Stevie Award’s Woman Entrepreneur of the Year. Even though Janet has collected a number of awards for businesses throughout her decades-long career, this one felt special. Expertise in telephone answering service – not in home services – is what makes this nod so significant. She jumped in, feet first, and navigated unfamiliar territory. Along the way, with her talented team firmly behind her vision, she’s become Angie’s List Certified, a HomeAdvisor Elite Service Provider, and was awarded the Knoxville Chamber of Commerce 2019 Pinnacle Award for Woman-Owned Business Excellence. “While only 7% of HVAC company owners in the United States are women,” noted a Stevie Awards judge, “Janet has ventured into this male-dominated industry with the spirit of an entrepreneur. Armed with the knowledge of how to plan, train, invest, organize and market from her service and consulting business, she’s positioned to leverage her experience to develop effective systems and efficiencies to grow and sustain profitability.” “Our customers continuously rave about the excellent service from our pros,” shares Lisa Phillips, VP of Operations. “Nearly every day we have someone sharing a great review with us and our phones ring with new customers that were referred by their friends.” From preventative maintenance to major repairs, ONE Service Pros customers are overwhelmingly pleased with their experience. Today we are thrilled to share that the Stevie Awards have named Janet Livingston as a winner of the Bronze Stevie Award in the category of Female Entrepreneur of the Year. Though the focus of ONE Service Pros has been and will continue to be serving our community well, it’s always nice to be noticed for achieving those things. Please join us in sharing a word of congratulations to Ms. Janet for her leadership and accomplishments. Special kudos to our amazing staff and exceptional team of pros that show up every day and reflect our company values so well. And to each of you – our customers – without your support, we could have never gone from an idea to a fleet of 12 vehicles in a year. We can’t wait to see what the next year brings!

Thermostats are the centerpiece of every efficient HVAC unit and provide better indoor comfort. Despite their use for decades, many misconceptions about these devices still fly around Seymour, TN. This post will highlight and debunk three common HVAC thermostat myths. Cranking Makes Cooling and Heating Faster A common rumor in Seymour is the cranking of thermostats helps attain desired temperatures faster. Unfortunately, the HVAC system doesn’t work using that logic. The concept behind the HVAC system ensures even heating or cooling of the home. Cooling or heating happens at a constant rate depending on the model of the HVAC units. It implies that the blower fans rotate at the same speed despite the settings. Nevertheless, extreme configurations end up using more energy without attaining desired goals. You Can Place the HVAC Thermostat Anywhere The location of the thermostat significantly impacts the performance of your HVAC unit. Ideally, you should place the device in zones where you spend the most time. For instance, an interior wall in the living room. Avoid drafty areas near vents, registers, heat-emitting appliances and walls receiving direct sunlight. One Thermostat is Sufficient for All Homes All homes can benefit from having multiple thermostats, particularly those still using traditional devices. Multiple thermostats give homeowners more control, better comfort and reduce energy consumption. Installing an HVAC zoning system has been a trendy topic in recent years, where users can cool or heat different spaces. A single modern smart thermostat can control the temperatures of various rooms through multiple sensors. Below are the benefits of adopting smart zoning systems. Works perfectly for homes with multiple levels. Eliminates hot and cold spots. Easy integration with existing HVAC systems. Pay only for the energy you need.  Hiring a competent HVAC service technician will help you avoid unnecessary costs and guarantee the longevity of your unit. To learn more about heating and air conditioning systems, contact ONE Service Pros today.

When it comes to replacing your furnace in Seymour, TN, you want to time it just right. After all, it’s a costly undertaking. If a minor fix can keep the system running a little longer, that would be preferable. If you face any of the following issues, though, consider installing a new furnace: Expensive Repairs for an Old System Let’s say that your furnace is over 10 years old and needs a new motor or heat exchanger. These are two very expensive components, so it may not be worthwhile to request such a repair for an old system. Note that furnaces can last between 10 and 20 years, depending on the level of maintenance. More Repairs Than Usual If you get a professional to perform a tuneup on your furnace every year, then you shouldn’t see many issues in between those visits. At the most, you may have to schedule one or two repairs. Any more than that, and the furnace has probably reached a point of no return. Poor Performance After Repairs Take note of any issues that persist in spite of repairs. For example, your furnace may short cycle or take an abnormally long time to heat your home. Air pressure may be low, or the system may make banging or rattling noises during operation. The Wrong Size Furnace Maybe you added a room to your home and increased the space your furnace has to heat. This may negatively affect the system’s efficiency because furnaces have a particular heating capacity. Your only solution is to replace your furnace with a larger one. Hire Our NATE-Certified Service Technicians Our company opened in 2019 and has quickly garnered a reputation for detailed work at an affordable price. We back our results with a one-year guarantee. ONE Service Pros can set you up for a convenient heating installation appointment here in Seymour, so give us a call today.

Enhance Your Home’s Air Quality with Air Cleaners: A Comprehensive Guide If you’ve ever pondered over the possibility of improving the air quality in your home, the resounding answer is: yes, you can! Air cleaners, often underestimated yet immensely impactful, can make a world of difference, especially for those prone to allergies or living with shedding pets. Let’s delve into how air cleaners operate and why they are a remarkable addition to any Seymour, TN, residence. Understanding How Air Cleaners Work Air cleaners operate on a simple yet effective principle: they utilize fans to draw air from within your home into the device for purification. Most models feature multiple layers of filters, including activated carbon filters, designed to capture and eliminate various airborne contaminants such as dust, pollen, pet dander, smoke particles, and odors. Once the air traverses through these filters, it emerges purified and revitalized, releasing it back into your living space and rendering it fresh and clean. Some advanced units incorporate ultraviolet (UV) light technology, further sterilizing the air by neutralizing germs and bacteria before redistributing it throughout your home. Ensuring Optimal Performance through Maintenance Consistent maintenance is key to maintaining your air cleaner’s efficacy. This entails periodically replacing the filters every few months, contingent upon usage frequency. Additionally, certain models necessitate routine cleaning of internal components, such as fans and grilles, which is best handled by a qualified professional. Benefits of Air Cleaners in Your Home The primary advantage of integrating an air cleaner into your home is the marked improvement in indoor air quality. For individuals grappling with allergies or asthma, these devices prove to be invaluable allies, mitigating symptoms by effectively eliminating allergens from the air. Consequently, occupants enjoy enhanced well-being and reduced susceptibility to illnesses. Experience Superior HVAC Services in Seymour, TN For all your HVAC maintenance needs in Seymour, TN, look no further than ONE Service Pros. As a reputable company offering round-the-clock residential HVAC services, we prioritize your comfort and satisfaction. Our team of highly trained service technicians is not only proficient but also personable, ensuring a seamless experience every time. Ready to breathe easier and live healthier? Contact ONE Service Pros today to discover how our air quality solutions can transform your home environment.