Don't wait for opportunity, create it.
When Janet Livingston saw a need for electricians locally in early 2019, she could have never imagined what would lie ahead in the upcoming year.
Janet, already the owner and CEO of a consulting business and several telephone answering service companies, never shies away from delivering anywhere there is a need. Never afraid of blazing new trails, Janet eagerly listens to the problems her clients and community faces and matches them with right-sized solutions - even if it means figuring out how to do it herself.
"It all started when I was struggling to find a responsive electrician for time sensitive projects that I needed to get done," Janet shares. At first I got frustrated - I didn't think it should be difficult to find something as basic as an electrician. But then I thought, 'I'm a business woman - I can figure this out!'"
And that's exactly what happened when Janet filed the papers to incorporate One Electric in March 2019. Except that Janet quickly learned that her local community didn't just need a reliable electrician and the security installation and monitoring company that she had also started, there was also a need for a reliable plumber and HVAC service.
By the end of 2019, One Electric had evolved into ONE Service Pros and was serving both residential and commercial customers across four trades in Sevier and Knox counties in the greater Knoxville area from her fleet of 12 work trucks.
Riding the initial wave of success of launching the multi-trade service company, Janet was determined for ONE Service Pros to become a household name in her community. Through networking events, social media, charity partnerships, fresh graphics on her fleet, even billboards and television commercials - ONE Service Pros was being welcomed into more and more homes.
Even as the world faced uncertainty, Janet insured that her crew was equipped to continue to serve the greater Knoxville area safely with the same level of professionalism that they'd come to be known for.
Not only did the community continue to take notice of this reliable and affordable company - but Janet's entrepreneurial spirit also caught attention. In July 2020, Janet was nominated for the Stevie Award's Woman Entrepreneur of the Year. Even though Janet has collected a number of awards for businesses throughout her decades-long career, this one felt special.
Expertise in telephone answering service - not in home services - is what makes this nod so significant. She jumped in, feet first, and navigated unfamiliar territory. Along the way, with her talented team firmly behind her vision, she's become Angie's List Certified, a HomeAdvisor Elite Service Provider, and was awarded the Knoxville Chamber of Commerce 2019 Pinnacle Award for Woman-Owned Business Excellence.
"While only 7% of HVAC company owners in the United States are women," noted a Stevie Awards judge, "Janet has ventured into this male-dominated industry with the spirit of an entrepreneur. Armed with the knowledge of how to plan, train, invest, organize and market from her service and consulting business, she’s positioned to leverage her experience to develop effective systems and efficiencies to grow and sustain profitability."
"Our customers continuously rave about the excellent service from our pros," shares Lisa Phillips, VP of Operations. "Nearly every day we have someone sharing a great review with us and our phones ring with new customers that were referred by their friends." From preventative maintenance to major repairs, ONE Service Pros customers are overwhelmingly pleased with their experience.
Special kudos to our amazing staff and exceptional team of pros that show up every day and reflect our company values so well. And to each of you - our customers - without your support, we could have never gone from an idea to a fleet of 12 vehicles in a year. We can't wait to see what the next year brings!