In early 2019, Janet Livingston, owner of Seymour-based Call Center Sales Pro was looking for an electrician in the area but over and over she encountered companies that were not delivering the reliable service that she expected. Janet decided that, since she couldn't find what she wanted, she would leverage her business know-how to launch an electric service company that met her expectations of quality, affordability, and reliability. One Electric was born.
During the next year, Janet saw additional needs in other areas: a need for home security monitoring became One Home & Safety. When Janet decided to add plumbing as well as heating and cooling (HVAC) services, the original two brands merged, adding the additional services and ONE Service Pros was born.
Janet has always operated Call Center Sales Pro with a customer-first approach, taking the time to build rapport with each of her clients and customers to understand their needs fully. This carries over into ONE Service Pros where she has employed a service team that takes the time to approach customers with care and consideration that go above and beyond, establishing a standard of excellence. From installing a light switch to responding to an emergency repair from storm damage, when someone in the community needs help, ONE Service Pros was built from the ground up to respond 24/7 — making them the only four vertical service company with the capacity to act in the greater Knoxville area.
A customer that sustained storm damage on Christmas eve and needed emergency service shared, "we had a tree fall on our power line and ONE Service Pros was able to come out during a snow storm on Christmas Eve and get us set up so the power company could reattach the line. They were extremely professional, friendly, on-time, and efficient. I had to call back after hours to get a second copy of my receipt for the insurance company and had a detailed invoice in my inbox seconds after hanging up."
ONE Service Pros has grown into a company that is a central solution for any problem. Boasting a motto of "ONE call, we can do it all!" our goal is to always be able to say, "yes, we can help" when someone calls with a need — and that has shown in the ways that ONE Service Pros has grown. Our team is constantly evaluating potential needs in the community and will add services as they are identified. ONE Service Pros was built to evolve constantly to meet shifting demands of households and business.
Going above and beyond isn't exclusive to the service that we perform onsite but starts with the care that we give answering our phones, scheduling appointments, the promptness that we address your issues with, and continues through to being pleasant and personable as we deliver the service that you requested. Our customers come back time and again to share their great experiences:
"Our techs were fantastic! They came out and hooked up a 100amp sub panel in my garage in no time. I am a people person myself and pretty much to hung out outside chatting with them like we were life long friends. I will use these two again for sure and feel like I might have actually built a friendship out of this. 10/10 would highly recommend."
"The tech fixed the problem quickly and efficiently. He even took the time to clean the light switch and the floor where he was working. Great service! Highly recommend this company."
"I tried to install some smart light switches, but it was over my head. I called ONE Service Pros and a tech was at my house in the next 2 hours. The tech was very professional and kind. He hooked up all of my light switches quickly and perfectly. I would highly recommend to homeowners. Very affordable."
Because of our exceptional standard of service, ONE Service Pros has been honored to earn repeat business and continues to be flooded with reviews from customers with generous and kind words about their experiences:
"We have used ONE Service Pros twice - once for plumbing and once for electrical, each time at a different property. Both times, the technician has been knowledgeable, friendly, and helpful. Definitely quality service that we will be using again!"
"The tech did a great job relocating some GFI outlets for us. He even noticed one needed to be moved to meet code that we weren’t aware of. He was on time, professional and friendly. We’ve always had great experiences with this company and this was no exception. Highly recommend!"
We continue to be humbled and honored by the community that continues to trust us with big and small projects in their homes and businesses. Whether we are replacing a light switch, clearing a clogged drain, adjusting a thermostat or a bigger project like rewiring a house or installing a new furnace or air conditioner, we are grateful each time our phone rings.
"When we started providing electric services, we knew there was a need for reliable and reasonable service," Janet shared. "What we've experienced, though, goes well beyond our wildest dreams. We are grateful to our friends and neighbors in Seymour and beyond who have trusted us and continue to welcome us into their homes for electrical, plumbing, heating, air conditioning, and home security."
"We have a growing appreciation for our office staff and the exceptional tradespeople that come to work day after day, delivering exceptional service, and continuing to make us look good in big and small ways. We could never imagine what this would become and we would not be where we are without each of you."
Because of the great work of our team and the customers that continue to share their great experiences, we have been honored to be recognized as a Home Advisor Elite Service Provider and have received a number of awards including the Angie's List 2020 Super Service Award, the Knoxville Chamber of Commerce 2019 Pinnacle Award for Women-Owned Business Excellence, the Bronze 2020 Stevie Award for Women In Business, and placed on the Inc. 5000 list at number 1711.
We are excited to see what the next year brings as we continue to serve our community. THANK YOU doesn't begin to capture our gratitude for how Seymour and beyond have welcomed us. Here's to each of you!